Horrendous experience trying to make a complaint. Difficulty finding correct route to make a complaint on their online services. Advisors kept me waiting over 25 + minutes on my mobile on several occasions I had to hang up in the end. Then I was told by an advisor to go through my account they had to talk me through System on how to get to the making a complaint link. When I found link it stated to make a complaint it only covered 3 areas warranty, insurance and payment protection there was no link for a general complaint my complaint did not fit the three areas. By this time I was losing the will to live. Very disappointing for a large company. I do appreciate covid 19 affected services however this is a poor way to treat customers. To think I needed to contact this company to make a complaint and then to be left totally frustrated I just had to laugh maybe through frustration or the fact this company is a joke.