Basically arranged a delivery slot for which I paid extra for. The delivery was never made, the delivery company they use claimed to have put a card through the door, which they did not. Spoke to Customer Services (for what good it did) they promised that they would call me back to arrange a delivery time convenient to myself. This never happened (didn't really expect it to) and delivery has been attempted 2 times since without prior arrangement and I have been at work now they expect me to do a 70 mile round trip to collect the goods. I don't think so! Appalling communication from Very, basically calling me a liar! There are other catalog companies out there. Stay away from Very unless you like to me messed about and accused of lying!