Awful. I ordered a set of dining chairs and a table. The table was correct but the chairs were the wrong colour. As I had already opened the table I was told that I could not return the item. The chairs remain boxed and all I wanted to do was exchange them. Very.co.uk have appalling customer service, their call centres are noisy with one person complaining that I had to speak louder as her colleagues were messing around in the background. I got passed between departments, some of whom could see the stupidity of the position and said it was fine to exchange just the chairs. Still no, I have to accept what I was sent. Utterly appalling.