Ordered an item for my daughter on the basis that next day delivery was advertised. I was trying to pay from Australia where I live. The payment was accepted, showed on my credit card statement, and the order to her in the UK placed. She then found an email saying they could not process the order. She contacted them, told all was fine, then again message saying could not be processed. I contacted Very, initially helpful chat person, but the second person would not talk to me as the order was in her name not mine. They would not release the order to her as it was paid for in my name. Numerous attempts to email and talk to people, but just blocked all the time with the same arguments. VERY POOR CUSTOMER SERVICE. DO NOT BOTHER USING THIS COMPANY