I don’t even know where to start with how bad my experience has been with ordering through Very. I ordered a bed headboard, I initially was excited to order it as it was reasonably priced and quick delivery. I order the headboard however received no confirmation of order email and my Very account did not acknowledge the order, after phoning customer services they advised me that my order had not gone through and I should order another one should I want to. They assured me it had not gone through and I would not be charged twice. However, I had been charged twice. I phoned again to cancel one order and was advised that they were unable to cancel one of the orders. I waited in to receive the bulky delivery, delivery however with Yodel was late and late at night I was advised it was now being delivered the next day. The next day the delivery of two headboards arrived when I was out. I immediately telephoned Very to arrange collection of one of the headboards so that I could receive my money back. I am a key worker and as such cannot work from home and they could not stipulate an evening or specific delivery slot, so I had to take a day off work to ensure collection of the unwanted headboard. Again, Yodel missed their daily allocated delivery slot (very frustrating when as a Key Worker you have taken a day off). They did however arrive very late in the evening after me telephoning yodel to see what had happened. They took the headboard however did not give me a collection receipt. I have now been informed by Very that they do not have a record of my collection being successful and as such cannot refund me. I am now faced with having to foot the bill for an item I do not have and never wanted. I am not highly paid and this has left me with added expenses. I CANNOT EXPLAIN how hard work it was arranging delivery and collection for this item. And I am incredibly frustrated that I am left taking the brunt of their inaccurate customer service advice and poor delivery/collection services. It has caused me so much stress and heartache in the loss of money. I STRONGLY RECOMMEND YOU DO NOT ORDER FROM VERY, save yourself the frustration, if I could give minus stars I would.