i put an order in on Sunday for 2 sets of bedding that the value had come to £64.50 i had an email confirming my order would arrive at Asda on 08/06/15 my order never arrived I called at 4pm on Tuesday 09/06/15 don't know who i spoke to as she never gave her name. She said normally i would advise you to re-order as these are sale items nut you don't have enough credit so you can't do that!!! Then she argued with me that Monday was only a scheduled delivery however Very have all over the television and website if you use collect+ and order before 9pm its free next day delivery your staff need training on this!! the adviser than passed me through to someone else never had her name again who advised me track and trace had finished for the day and someone would call me back the following day. This never happened so I then called again at 12:40 on the 10/06/15 i was then passed through to track and trace to be told "i don't know why this as happened it may be a label has come off of something wrong with the bag i really don't know" So now i am wondering why am i calling an 0844 number on my mobile and not getting anywhere. I told the guy on the phone i want to register a complaint he said someone will call me back within 4 hours yep you guessed it i never got a call. on the 11/06/15 i called at 9.05am and said i wanted to speak to a customer relations department i was put on hold then the lad come back and said they haven't started work yet someone will call me back i replied with i'm already waiting for someone to call me back i said its 9.10 why are they not in work? Then i was put through to Shanti well what can i say about her?? I don't know if she was sleeping or stoned!! not at any time did she apologise she just sat there repeating and repeating herself after i told her she clearly cant help me and i want to speak to a manager in the end i was telling her what she should be doing in her job please someone listen to the call this person is supposed to resolve a complaint not make it worse right??? in the end i put the phone down and called the 0844 number off my mobile again spoke to a really nice girl and good at her job she put me through to kyle who was very nice and sympathetic who advised me i would have a call back and he would send me a confirmation email of my complaint THIS DID NOT HAPPEN AGAIN after an hour on the phone this morning i still haven't got anywhere.