Was very disappointed with the experience this time. I ordered NexGard Spectra on 6 Oct. Since Vetopia claims the delivery will usually just take 1 to 2 business day, I found it unusual when it was already 10 Oct and there was still no update on my order status. So I contacted the Vetopia via email and whatsapp, and was shocked to learn that the order was still pending because the item was a prescription item, there were steps to complete before they can deliver the order. 1) Apparently, no staff is going to take the initiative to approach me to move forward the order. I paid for it and I expect it to be delivered on time. The most important point is, I was not being alerted there is actually still steps to take. If I simply wait there without doing anything, looks like the paid order can pend there forever. 2) I was actually your client in TKO Creature Vet. When I ordered this item, I ticked this option during the checkout process. So after all, I still can't understand why my order is not being processed on time, you could simply look at the medical record without the need for me to chase after you. And if the backend staff bothered to look at the order seriously, I believe I would have my order delivered on time. The first time I bought Stella & Chewy's at Vetopia was extremely pleasant, the order was being delivered the second day. But after this time, I am afraid I won't return to Vetopia.