The worst online shopping experience I've ever had Their customer service is impeccable, from the ease of contact to the immediate refund of returned products. However, since it's not expected to buy furniture just to return it, this positive experience does not in any way outweigh the terrible shopping experience that VidaXL provides. I have been trying to furnish my apartment for 90 days, because all the furniture I tried to purchase from VidaXL, whether bought through marketplaces or from their own online store, arrived with damages and/or missing parts. There were three purchase attempts, all in vain. Definitely the worst online shopping experience I've ever had. I do not recommend the store, nor their own-manufactured products. That said, I believe there is always room for improvement in any company, so I suggest that instead of focusing solely on expansion, they should focus on improving the company's production line. It is unacceptable for a company the size of VidaXL to deliver furniture with missing parts, and even worse, not have those parts in stock for customer delivery, causing the inconvenience of disassembly, packing, waiting for collection, etc. (even though this process is very efficient). VidaXL never again!!!!!