We are currently in discussion with the Laundry Company who supplied the device we purchased thru you. The device is totally unsuitable and unusable by us. The minimum height level of the lines is 2070mm - 6' 9"+, nearly 7 feet above ground level. My wife is 5' 2" with an above head reach of approximately 12-14" making her total reach above head height of around 1930mm. In order to hang washing easily she will need a step ladder! not very satisfactory. I am currently waiting to hear back from the laundry Company as to how this situation can be resolved. Ideally we would like to return the product.