Purchased from the official online shop, at a healthy discount for promotion-
Item damaged - one of those things, and easily resolved you would think, however the customer service is absolutely atrocious.
Eventually received replacement after having to complain on two separate occasions and to Vileda's owning company in the end.
Personally next time I'll pop to the shop if I need anything.
The mops fine, but ultimately it's a mop, but if it isn't fine, don't expect Vileda's own customer support to go out of their was to assist you.
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