"\"It beggars belief!\\r\\nI ordered pads for my Vileda Virobi, the ones you show on your website as 50% better than the old ones, the same as those that came with my new purchase.\\r\\nOn opening the delivery it was obvious that this was not the product that I had ordered, I assumed it was the old, out of date, product.\\r\\nI complained on your customer service site.\\r\\nI was asked to send photographs, which I did. The issue was sent to the product manager.\\r\\nSome time later I was told that there is only one pad and was sent a link to that product.\\r\\nThis image was exactly the same as the pads that I had ordered.\\r\\nI sent more photographs of the \\\"lady on a chair with her eyes shut\\\" and these which you sent with a cartoon in the same place;\\r\\n 50% better electrostatic etc., you know your own website, not Virobi pads or Vileda power.\\r\\nThen the response came that \\\"I have resent you the order due to the product you ordered being incorrect\\\".\\r\\nYou can probably guess the next bit.....\\r\\nthe ones delivered today are the old stock yet again.\\r\\nI shall withhold names for now in case this is visible to everyone.\\r\\nI am amazed that there seems to be no contact between customer service and\\\/or product manager to the warehouse. Do the warehouse have access to the website?\\r\\nAs you may imagine, I am more than happy to send all previous contact details including e-mails which contain all the necessary photographic proof.\\r\\nCan you please now send my correct order and, if necessary, return method for the out of date product at your expense. \"" Order number VL00199231. Shipment number VL00198285.