Have been disappointed with my purchase. The handle won't extend. It just unscrews from the head. The first day the customer service didn't respond after i looked on line & found that this was a common fault with this mop. When making contact with customer service the next day, the lady told me she had never heard of this issue! Now i have to video the issue, not easy on your own , or send it back! So, i have to pack up a mop & return, instead of just being sent a replacement & handing the defective one over. I generally like Vileda stuff, but the service is a bit off