I used Vinted and the former platform for almost 10 years (both as a seller and buyer) and have almost 1000 positive ratings. Now it happened that two new members contacted Vinted after my parcel didn't arrive after 5 (!) days and I got blocked from both them and Vinted. Vinted only comes back with more or less automated messages that I should send them that I got in contact with the members (I can't they blocked me) and send them the screenshots. I write a new message every day since a week and everytime another costumer service person answers me quite the same message without answering to what I am writing and it takes them over a day to do so. I am so so so disappointed to be banned from a platform I used to love after 10 years bc of weird people and employees that are seemingly not able to work in customer success.