Vinted Reviews

Name: Vinted
Rating: 1.12

1.1 Rating 580 Reviews

3 %

of reviewers recommend Vinted

Company Reviews

Questions

Metrics

1.1

Based on 580 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vinted 1 star review on 18th January 2025

Mary

136

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looking at all the negative reviews. I totally agree. First of all their payout system is now gone over to company in amsterdam. So guess what thier laws are different. They are denying my money owed to me by way of the usual request direct deposit. Out the money and the merchandise. Five different sale. They are just starting to request Identifi verification. All well and good. However this comes without any warning to the sellers. When you attempt to input your requested information. It a ruptly is stopped by the non working submit button. So now sellers money is held by Ayden N.V. In amsterdam. Ok say goodbye to your funds. They keep the money. I almost feel something sinister is happening. Maybe using American sellers to sell goods and creating a road block for sellers not to get their funds. Figuring what can we do here in the USA about it. And making tons of extra money. I researched the company. They are located in some condo in San Francisco right outside of Little Saigon. They refuse to fix my issue with my funds. So I made a report with the better business bureau and file a complaint with the federal trade commission to investigate who this company truly is and what is the connection to have the Netherlands holding united states funds. Just have wait and see the outcome”

Helpful Report

Posted 18 hours ago

“Worst customer service i have ever experienced”

Helpful Report

Posted 2 days ago

“This company is lacking logic! My order was delivered to a COLLECTION POINT, but was delayed for a week, so I didn't collect it. Now, it has been returned to the seller, but I am still unable to get a refund. Their reasons is that I missed compete a part of their form (BUT DIDN'T ANSWER WHAT PART), I didn't provide proof that I don’t have the item (DESPITE TRACKING INFO PROVIDED). Additionally, they claim I contacted them too late, even though I REACHED OUT while it was still at the COLLECTION POINT! I ended up without money and the item!”

Helpful Report

Posted 3 days ago

“Terrible customer service Terrible customer service. I have really enjoyed using the app and found some great bargains but the support for when things go wrong is awful and there are a few professional scammers on there which ruines it for everyone. Example one a seller sent me the completely wrong item ( accidents happen, so I contacted her she said she would refund if I returned item, seems reasonable until I had to pay for the return due to her mistake) customer service basically said tough and I had to pay postage to get a refund. Recently I started selling a few bits just for fun. I had a book that isn't printed anymore it was in good used condition I pictured flaws and stated it had been used, a buyer made me a offer, before I got to decline offer she had bought for asking price which tells you she was keen . I packaged book in plastic and brown paper wrap and sent off via locker. Two days later she contacts me she isn't happy with how evri handled parcel she sends me picture of book which is now bent a bit like a rolled up newspaper. I apologize ask her to return and say I will refund, she declines apparently wants to claim against evri ( what rubbish) she wanted the book for free. I stay polite and give her the benefit of the doubt. I contact vinted explaining what's happening and say I'd like book back and IL refund her but they have to go through their processes apparently, which decide I'm to blame for not packaging book well enough refund her and she is under no obligation to return, so I message her politely and request we sort out a return and offer to pay for postage seems reasonable , She Blocks me with no message . Book was so terrible she had to keep it. Vinted do not keep track on how many complaints a person makes and we're totally unhelpful. I could understand if I'd been rude or accused her of anything over messages. I was quick to reply and offer refund and was left short by a scammer who deleted pics of parcel with her address before the decision because she wanted the book cheap, then wanted it free, joke is I obviously have her address from label, she can have it the little scruff . I've recived many books packaged as I sent mine, Il take responsibility for not packing as they suggest, unknowingly but it doesn't explain why I was left short. Terrible experience and I won't use site again unless they make fairer rules.”

Helpful Report

Posted 3 days ago

“Sold an authentic jumper, was haggled for the price the buyer thought the jumper was brand new yet stating in my listing it was used in good condition, proved that it was authentic yet Vinted kept asking for photos of the labels and badges which was impossible to do as the jumper was with the buyer, Vinted sided with the buyer, first and last time I will be using Vinted”

Helpful Report

Posted 6 days ago

“Customer services is an absolute joke and do not stick to their own rules and regulations/terms and conditions. I sold an item on vinted that was electrical. The buyer haggled me on price and didn't pay what I had advertised the item for. They asked me question regarding the item and basked on the question I told them the item wouldn't suit them. After all this, they still wanted the item and told me they were happy to take the risk. Once the item was received, the buyer couldn't figure out how to use the item, I had explained how to and they and wanted a return as they didn't know how to work the item. Vinted themselves state in their terms and conditions that an item cant be refunded or returned if used or if the item doesn't fit or no longer suits the buyer. They also have included in the user terms and agreements that if a buyer haggled on price they aren't covered under the buyers protection fee and it's down to the seller to accept a return/refund, and they also don't deal with issues if the buyer has haggled on price as they're not protected with vinted. The buyer put in a claim to vinted to say the item was damaged (when it wasn't) and vinted are pursuing the claim even though she's not protected under the buyer protection fee, which is against their own terms and conditions posted on the app/website. I've made them known of this several times. I've provided proof there's screenshots of conversation's with the buyer saying they wanted a return as they didn't know how to use the item and not due to damage which is clearly a fraudulent claim, but they brush over all my proof and not listen to what I replied. Two days later the buyer submitted another claim to suggest the item was significantly not as described. I now how two ongoing cases about different issues that aren't apparent. Vinted are siding with the buyer even though I have provided proof through messages and photographs and sent over a reminder (through photos) of thier own terms and conditions. The buyer also didn't approve that they had received the order before she used the item which automatically stops a refund be able to be issued and vinted responding to claims yet they still are. They are also still requesting I accept the buyers return offer which they shouldn't be. Strongly advise to do your research before using to sell as vinted clearly dont know their own rules. I'm not using vinted in the future going forward.”

Vinted 1 star review on 11th January 2025

Helpful Report

Posted 1 week ago

“If A could give 0 stars, I would. Absolute scam of a company. Seller scammed me with a fake Pandora Bracelet as per Pandora Manager today. She has blocked me as I wanted to return it to her and Vinted will do nothing!”

Helpful Report

Posted 1 week ago

“What is wrong with this company? Why are they letting rogue sellers get away with stuff? Here today, gone tomorrow. Be very careful Vinted and there is only so much people are willing to put up with!”

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Posted 1 week ago

“Don’t bother paying the buyer protection fee because Vinted make it as difficult as possible to get your money back if you don’t receive your item and you get a robotic response from customer support. 48 hours to complete a refund form and then they close the sale, totally ridiculous and against consumer rights.”

Helpful Report

Posted 1 week ago

“As a hobby I made some earrings and posted them on Vinted. Shortly Vinted blocked my account not specifying the reason. Upon appealing they come back to me saying they found the item ( not saying which item of the 7) being counterfeit. At no point did I mention the name of any brands posting the earrings since as mentioned above these are hand made. Not sure how they got to this impossibly unrealistic conclusion... So I've asked them to review it again and if possible specify the item they have issue with. They just came back to say they reviewed the account and stick to their decision. Not even made an attempt to clarify what's their issue. They really just could have said "we can't bother to actually have a look and have enough users without you. Go to the competition!". Seems that that would have been more honest...”

Helpful Report

Posted 1 week ago

“Failed to refund my money when seller scammed me. CS just took sellers side. Useless. Do not use”

Helpful Report

Posted 1 week ago

“Absoulte joke, sent a jersey out... Was tracked so had proof of delivery on royal mail website. Customer said they had not recieved it, so funds got out on hold for about 20 days and then custoner was refunded, leaving me without the funds or my items. Customer service is a joke. Do not use vinted you will get scammed.”

Helpful Report

Posted 1 week ago

“ONE STAR TOO MUCH! Vinted supports scam sellers and if you get caught by one, you are charged as the buyer for the scammers fraudulent sale! There is no customer service, just a bunch of pre programmed robots that couldn’t give a 💩 Damaged handbag sold as being Brand New”

Vinted 1 star review on 6th January 2025

Helpful Report

Posted 1 week ago

“Several times lately, Chronopost (the only available delivery mode other than home delivery) has changed the delivery site of my Vinted purchases to somewhere further away. As I have impaired mobility, this is a real problem for me. And there is nowhere to complain about it to Vinted, not the sellers (who are not responsible).”

Helpful Report

Posted 1 week ago

“Total scam! They blocked my account because I sold too many new items and stolen all my money from my account ( about 300 €).”

Helpful Report

Posted 1 week ago

“Do not use this company to sell your unwanted items. My experience with these scammers is still on going I sold an item which was delivered to the pick up point in good time 01/12/2024 I was then informed that the buyer had failed to pick up the item in the time allowed & my item was being returned. Moving forward it is now 05/01/2025 & still no sign of returned item. I find this totally unacceptable & needless to say its the last time I use Vinted. I have contacted Trading standards to report my concerns over this who tell me that they have had numerous complaints regarding Vinted.”

Helpful Report

Posted 1 week ago

“Awful customer support both as a buyer and a seller. Buyers protection is an expensive scam. SCAM!! 2 parcels have been lost and instead of refunding me because their partner couriers both lost my item anddelivered it to the wrong address, Vinted ‘support’ refuses to help. I’m over £50 out of pocket with nothing to show. Loads of counterfeit sellers in particular Pandora. Buyers protection does diddly squat. I’ve lost over £90 hate Vinted”

Vinted 1 star review on 5th January 2025

Helpful Report

Posted 1 week ago

“Can’t login to app, after several attempts I have been blocked with. I further explanations on what I should/can do to unblock my account or more details on when my account will be restored. The customer support pages are not helpful and there are no contact numbers for customer services.”

Helpful Report

Posted 1 week ago

“SCAMMERS I sold a PS4 bundle, the buyer reported it faulty even though it’s in good working order even though I’ve literally used it the night before. No notification that they had reported it faulty, they received a full refund and they kept my item. I requested it back several times and asked Vinted for their contact details much to no avail, absolutely 0 support for sellers, easy to get scammed I would not recommend using this service at all. Ebay is way better.”

Helpful Report

Posted 2 weeks ago

“I’m absolutely shocked by what happened. My wife sold a parcel on Vinted to a buyer, who received the item in perfect condition. However, the buyer took pictures of a completely different, damaged product of the same type and claimed that’s what she received. Despite my wife providing evidence and having over 20 five-star reviews across her accounts, Vinted sided with the buyer. They claimed the item is “forbidden” and ruled that my wife won’t get her money or the item back. The buyer had zero followers, no reputation, and still managed to walk away with £250 worth of free hair extensions by exploiting the system. This is absolutely unacceptable. It feels like sellers on Vinted have zero protection, no matter how trustworthy or experienced they are. If you’re considering selling on Vinted, don’t. They do not care about sellers, and this experience has been nothing short of disgusting.”

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Posted 2 weeks ago

Vinted is rated 1.1 based on 580 reviews