I sold a hot wheels car, it was still in the packaging, I sent it well packaged, filled the void and in extra bubble wrap, I took pictures of how I shipped it, unfortunately the package was damaged during transport, so only the packaging and not the car itself. After 7 days this is reported by the buyer, Vinted went to investigate, their message said that I don't have to do anything, after 6 days I received another message that the purchase has been cancelled, the buyer did not want to return it but also wanted the money back, and vinted agreed to this, so the buyer has my son's car and she had the money back, and my son has nothing! It's a small amount but I think this is ridiculous, I just think it's a scam, Vinted has a contract with the carrier so the carrier should reimburse Vinted for this and I should get my money, Vinted literally says that I have to sort this out with the buyer, the buyer no longer responds because he thinks it's all fine, she has my sons money and his car.