As a seller you are not protected, Vinted don’t even want to listen to what I have to say, and have automatically given the buyer a refund, and they also got to keep the item, even tho it was only the packaging that got damaged, and the item inside is still usable an awful site as it’s all automated replies, and no way of communicating to sort this issue out properly or fairly, very disappointing, sellers beware! Vinted automatically say that the buyer is under no obligation to return the item and the buyer can block you and you have no chance to resolve or get your item back, I don’t understand how the buyer has been able to talk to Vinted as all I get from them is automated replies. Now £20 down and the buyer has been refunded there money and also has the item in perfectly working order, albeit damaged packaging which does not affect the item.