I sold an item, the buyer paid for delivery using Evri, but on arrival there one vase was broken and one vase was missing. The buyer contacted me they would like their money and so I cancelled the order and refunded them their money which is the most honest thing to do because it’s only fair. I contacted Vinted about the issue and the customer rep (Juan) I spoke to treated the case like it was nothing, they said there was nothing they could do as I cancelled the order and I shouldn’t have been in a hurry to do so. From a buyer’s point of view, how do you not get your money back in such a situation. I pleaded and asked for a better resolution and for the case to be properly looked into but the customer service has no care in the world and parred me off, it was almost like they derived some sort of joy from it. The level of customer service I received was soo poor, the worse I have ever received and I mentioned this to them, but they still carried on their I don’t care attitude. I’m at a loss of both my items and my money. This was my first time using Vinted and mostly certainly my last, there are other platforms I would rather sell on and I now wish that was a charity donation rather than going down the drain with Vinted. You can’t call either, so you only get what they tell you because they are in such control and have got the power, you’ve got nothing at all.