I bought on Vinted but the item I received was not the item I had ordered. The buyer said they had sent me the wrong item by mistake and asked me to return it which I did. Unfortunately I never received the correct item. I was refunded for the item but not the cost of delivery or the additional protection fees, amounting to just under £4. I contacted Vinted but they just dismissed me saying that it was in their terms and conditions and that it was my responsibility to pay for delivery - even though I was sent the wrong item in the first place! Not helpful or supportive at all when buying on their platform and charging additional protection fees. Out of pocket and it wasn’t my fault and absolutely no support to resolve it 😔