I sent an item to a buyer and the package was put in a wrong box in the buyers' local InPost locker. Seems easy to resolve, right?! Vinted made a big deal out of it, is incapable of releasing the package, that is still sitting in the InPost locker and has refunded the buyer, which is fine by me, without returning my item. I have received 'back' a different item which I have to 'babysit' now, knowing it is someone else's property. I have tried to explain what is going on, what they have to do, how they can just release my package, sent photos, requested to speak to a supervisor, make a formal complaint, asked them to release my package (they control the InPost lockers) and asked what to do with the item that's not mine. They are completely dismissive, and ignore basically all I tell them. My original package is still in the locker (I can see this through the tracking number) and will probably stay there forever (they are refusing to release it back to me). The are also required by UK law to provide me with the details of their formal dispute resolution service (before I take legal action against them) and haven't provided that either. They are therefore in breach of all kinds of UK trading and consumer rights laws and I have reported them to the Trading Standards Commission. Now, I've run a little check in the internet to see if I'm the only one who has so many issues with them and - oh my goodness: - hundreds of pages of warnings including warnings that the 5* reviews here are mainly fake - complaints to various government / consumer rights bodies - they are apparently under EU scrutinty for breach of EU-laws - some people have taken the time to make YouTube videos to warn about them. So, I guess they are a rogue platform in the first instance. I got scammed by them. I will delete my account. But I thought I share - stay clear guys, you'll regret it.