Good for scammers and people who have too much free time on their hands. The customer service is non existent. In order for the buyer to claim refund just need to make a few "alterations" to the item, take pictures and claim the refund. I bought the dress on Vinted which didn't fit me so listed it to sell on Vinted straightaway, as I assumed the rules does not cover "didn't like - didn't fit", but apparently the black dress is now claimed to be brown and with a few scratches (?). Customer service didn't take into account that it was sold to me on the app as black and in fact is black! The time to return your already damage goods for the buyer is actually extended to 9 days (not 5 as stated on Vinted) plus time for the postage, so basically over 2 weeks you wait to get your damaged stuff back. I better donate to charity than waste time for this. People claim the refund with a hope that you permit the refund without asking for the item back.