A great experience - until it's not. My experience with Vinted started off well but quickly turned sour. They accused me of uploading a counterfeit item, resulting in a permanent account block. Despite their own terms and conditions stating a 7-14 day temporary block for a single occurrence, they ignored their own rules and gave me a definitive ban. I tried to appeal, providing supporting documents and engaging with customer support. However, their response was a generic "The decision is final, thank you for understanding," showing a lack of understanding and consistency with their own policies. What's even more frustrating is that this happened within the first few days of using the app. The company's actions were disappointing, unsupportive, and frankly, rude. My frustration led me to read other reviews, revealing that many others had similar negative experiences. As a buyer, it's a great place to buy some well-priced items. As a seller, OMG, don't even bother. This situation serves as a clear illustration of how well-intentioned company policies and terms and conditions can inadvertently contribute to the deterioration of the overall customer experience over time, potentially leading to the company's downfall. Best of luck to the company.