Vinted is brilliant when everything goes well - I have bought some lovely items from honest sellers & I have also successfully sold stuff of my own to others without issues. However, it is without a doubt a seller’s paradise & and it does not support buyers whatsoever. I enquired with a seller about a baby sleepsuit they were selling to check the condition. I asked whether it had any marks/stains on it and the seller replied to me to say no, that the sleepsuit was effectively unworn. I then bought the sleepsuit and when I went to collect it, I immediately opened the package in my car and saw that the sleepsuit had baby sh*t stains across the back. I raised the issue with the seller, took photos etc. to demonstrate the stains that were present… the seller replied to say that the baby sh*t stains “definitely weren’t there” when they sent the item to me, so they must have happened whilst in transit. Honestly, I don’t know which parallel universe this seller lives in whereby micro-sized babies crawl into plastic packaging delivery bags and sh*t on otherwise impeccable sleepsuits, but naturally I want whatever legal or illegal high they’re on at this point. I deemed the response from the seller so laughable given that I had proof of the stained item I had received that I turned to Vinted for support… but to my surprise, Vinted couldn’t give a toss. They say all the right things about how they’re very sorry and completely understand how I feel etc., etc., but there’s nothing they can do… so why am I paying a buyer’s protection fee then? What on earth are you protecting me from? The moral of the story is that would I continue buying from Vinted now… No. Would I continue selling on Vinted now? If I were a lowlife moron with no integrity like some of the sellers on there, then absolutely yes. They can sell you stuff in whatever condition they see fit and the buyer is left to deal with the consequences. Win - win for them.