I purchased something and the courier delivered to the wrong address and posted a picture of a front door that I was unable to identify. I contacted Vinted to say I haven’t received the item and they asked me to complete a form. I completed the form electronically as I was away and Vinted advise they would not accept this and it had to be a physically signed copy of the form. I explained I was away on a Christmas holiday so I was unable to do so until I returned on the 1st of January, they explained that unless they received it within 24 hours they would release the payment and I would not be able to continue with my claim for nondelivery. I explained again that I was away, but they repeated that unless I return the form within 24 hours, they would be able to do nothing , I even messaged the seller who confirmed they had no problem waiting for me to return from holiday, and when I can confirmed the same to Vinted, they explained it had nothing to do with the seller and everything to do with the courier. I explained I was away and could not do anything with the form until I returned because they wanted it printed signed and sent back. They ignored my message and did not provide an email address and instead released my payment to the seller, which in theory I have no problem with as they sent the item. They also close down the complaint of non-receipt and advise me that the matter had been closed. The customer service is beyond useless. They do nothing at all to sort anything out. They simply ignore emails or questions and instead do whatever they can to finish complaint as quickly as possible, even if it means cutting corners and not dealing with things correctly. They also charge you for insurance as a buyer, but in reality, there is no insurance as they do everything possible to avoid finalising things correctly or making payments out of the insurance policy. It’s not the fact that my £13 has gone to the seller as they in good faith sent the item it’s the courier that was nominated by Vinted, who has made the mistake, and there is no recourse whatsoever to them!