Scammers and as other people commented they going downhill. The buyer protection is a joke, no matter what happens they do not care. Whoever is working there in customer service has no brain, they don’t even replying to the problem just coping and paste the same template messages. I bought an item which says new without tags as described , it has arrived very well worn. The seller accepted my return but want me to pay shipping cost and I am asking why !? If the description was accurate I wouldn’t buy this item. Contacted resolution centre, they copied and paste ready made message that I agreed buying the product to t&c, laughable. Yes I do agreed but not to purchase used item but new. Apparently you cannot sale used items and describe them as new. So why their T&C only working one way !?!