My other half has an account with vinted, she sent a hat which was packaged really well, as stated by the buyer in her claim report, but unfortunately during its time it spent with the carrier, THAT VINTED PROVIDE, it was a little bent on some of the edges. I would not class this as damaged as it can be easily reshaped. You guys then decided that the item wasn't packed well enough so issued the buyer a full refund and they get to keep the item!! This has completely boggled my mind that the seller has no protection. As a seller, you can spend all the time in the world packaging it nicely and safely, but if the carrier abuses the parcel, as many of them do, and the buyer receives an "out of shape/damaged" item, then the seller then loses out on their item and money. This platform is to make money isn't it?! or is it a charity?! I used to think Vinted was a pretty bulletproof platform but I think I've just realised it has a huge flaw. What protection does the seller have from using your carriers? The buyer pays for the carriage so is it up to them to claim for their money back and return the item or is it up to vinted to take some responsibility to check that 1. the seller has made a reasonable effort to package the item well. 2. That the buyer has collected it in a timely fashion and hasn't damaged it upon Collection. If yes is the answer to both of these then there's only one part of the process left to check, the carrier. I for one will not be listing anymore items on this platform after witnessing what's happened to my partner as now I know I can spend all day packaging my item well, only for it to be mishandled during transit and as a result I may never see that item or my money again.