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Dele
Awful awful experience with buying what turned out to be a fake on Vinted. I purchased a Skims tshirt from a seller and the seller blocked me on the platform after the item was delivered. But I wasn't aware of that. The item arrived and didn't look to be damaged or show any signs of use so I marked it as ok on the Vinted platform. That is where the issue arose because I kid you not; 2 minutes after I marked it as ok - I went to try it on and noticed that the actual tag sewn onto the tshirt said "Skins" but the removable tag said "Skims". I reached out to Vinted immediately to complain that the seller had not only blocked me so I couldn't then return and refund my item but that the item was in fact fake. Vinted told me as I marked the item as ok/delivered there was nothing they could do. Insanity. Under the Consumer protection laws, this is not even legal. If I have purchased a fraudulent/fake item then I am automatically entitled to a refund. I reached out to my bank and they're luckily investigating and escalating it from their end. I however have seen deleted the Vinted app and will never use it again. I'll ensure that I also tell anyone who is willing to listen. This is not the first instance I've heard of Vinted being extremely seller centric but this is just awful. Additionally whilst I was on Vinted, I spent a good chunk of time browsing coming across many many obviously counterfeit items. Vinted are simply not doing enough to get sellers who are selling counterfeit items off their site.
7 months ago
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Vinted has a 1.1 average rating from 533 reviews

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Alice, Customer Support

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