Oh boy where do I start. I created my account and for a few hours I browsed their catalog favoring things to check out later in the day and finally make a purchase. I suddenly got temporarily restricted. Then, not being able to message any sellers I kept on browsing. Just a few hours later I got permanently banned for no apparent reason since I didn't do anything against their ToS (which I've read). I immediately appealed and even emailed them asking for the reasons, simply stating that I couldn't have possibly acted against their ToS since I was only checking things out and messaging some sellers about the condition of their books (pretty normal to ask for the condition of an item you are about to buy). A few hours later I got a quite stern generic email reply basically saying I shouldn't contact them about the same issue again, and I should wait for the appeal's resolution. Then I received a message inside the vinted website informing me they will stick to the original decision. I was given no reasons, no terms that I violated nothing. I have never gotten banned from a website in my life. I'm always acting according to the rules. And I still have no idea what I did wrong since they never actually let me know. At this point I'm taking my money elsewhere and from what I've read online I'm not the only one. There are so many complains about irresponsible behavior from the "customer support" team and about unreasonable banning but mine takes the cake.I did literally nothing but browse and ask for item details. And all I got was a generic email reply telling me to f off. Not once did I feel like the company cared to even look at the issue. Maybe they've let bots to run the company in order to not hire people.