Extremely unhelpful customer service I sent a CD with special collector's edition bits (lyric booklet, collectable cards etc) and during delivery, the CD case got cracked but the customer confirmed the CS was not broken. However, Vinted decided to refund the client (fair) and leave me WITH ABSOLUTELY NOTHING. They allowed the client to keep the parcel AND refused to refund me anything!! On top of that, the client had the audacity to refuse the return saying she ''technically paid for it'', even though she was issued a refund which I was notified of as well. For a cracked CD case, I lost out on the collectable items as well as the payment, and when I tried to contest the decision, Vinted (Habib) turned me down multiple times saying the parcel wasn't packed well, but they never showed proof of that! I know how I packed the CD, this was not my first CD order, it was in layers of wrapping and a sturdy cardboard envelope, god knows what packaging their client took the photos in to make a case. Absolutely disappointed in the company and its customer service.