I downloaded the Vinted app i signed up with all my details including address and bank details in line with Vinteds T&C’s. I purchased a few items feeling safe to do so due to their Buyers protection that is added on with a fee but I was happy to pay it. A few minutes later 3 accounts I just bought off were blocked causing me some degree of anxiety I decided to join up to a few Vinted groups on Facebook to ask for some advice with one user saying if the seller hasn’t marked it as sent go ahead and cancel the order which will trigger a refund so I did but no more than a minute later I got a message saying my account has been temporarily blocked and no more than 5 minutes later I got another message from Vinted saying my account has been blocked indefinitely… I contact customer support asking why but without reason the Vinted Lady called Nesser stated they stick to their decision and my account will remain blocked indefinitely. I have had contact with a number of customer support which all ultimately came to the decision I am to remain blocked indefinitely with no reasons given even though in vinteds T&C’s it states that Vinted will give a reason for their decision which they have not done, the closest I got to an explanation was from an email I got a few minutes ago saying my account has been blocked for “safety” reasons which seems very vague. I read the entirety of Vinteds Terms and conditions and have sent them an email with every point highlighting how I haven’t broke any rules weather it be posting illegal stuff ( I’ve never posted anything on Vinted making this impossible) to owning duplication accounts ( which I do not ) I have had contact with all these people over 2 days which I will name now Nessa Syrine Olisa Ed Khaoula Nessa replied to my first request for help but I received a generic reply stating I have been Blocked indefinitely for probable fraud Which is insane considering all I done was sign up and paid for some items. She didn’t leave me anyway to reply to her so I had to open a new case. We will skip to Ed who again even though I had explained everything to once again still came back and said he can’t unblock my account due to it being a safety risk… I mean wow. at the time of writing this it’s been 3 days of to and throws with not one customer service person looking into the case properly, it seems after the first person Nessa deemed me a probable fraud the rest toed the line not going against their colleague not caring that this whole situation is completely insane! At this point I’m still not even sure I’ll get all my money back which is shocking considering all I was trying to do was be a customer I see items I liked and I paid right away then before I know it I’m blocked being accused of being a fraud. All I can say is if I was a fraud I would be terrible at it you know.. actually paying for the items I bought and all.. yeh how dare I actually pay! Just beware when joining Vinted that this can happen and they do not care if you have been wrongly convicted as a fraud by their AI they will stick together and treat you like a criminal for simply sticking to the rules. Lastly this whole situation has caused me a lot of stress and anxiety being accused of being a fraud and second the stress of losing my money through no fault of my own, I have lost hours and hours of my life writing up emails and replying and even now at 12:50am writing this review because it’s the last thing I can do as no one is listening at Vinted.