An absolute disgrace of a company!! Should be avoided at all costs. Their so called ‘customer service’ is a AI chat bot who makes errors and when you contact an account email they are no better and just close the ticket!!! I sold a brand new pair of Yves Saint Laurent Sandals on Vinted worth £720 for £350. Biggest regret of my life! The buyer said that she didn’t realise they were the black and silver so asked to return and told Vinted they were ‘not as described’. I disagree as both the description and the pictures were evidently thorough, however, this is least of my concerns. Vinted so called ‘support’ then emailed me to say the buyer disputed the purchase as ‘not as described’. They said the two options are: 1. Reach out to them if you disagree with the buyer and respond via the contact us option (which I did) 2. Release refund and item return I selected option 1 and reached out to Vinted to explain my side of the dispute and attach evidence. Then, I got a notification from them to say as I failed to respond they have released a refund to the buyer and also told the buyer they could keep the shoes!! In what world would a buyer get to keep the £350 for a designed pair of shoes and the shoes themselves??? I then contacted the unhelpful ‘support team’ about their mistake and they said it was final decision. Failing to get anywhere with them I searched high and low for a contact number where you could speak to someone and guess what… nothing. I found the above mentioned Legal email and sent the full detail to them to which their response was they are following process and cannot support. I asked for a complaints procedure and they directed me to their app with nothing on it. I asked them to investigate and answer my question and they didn’t respond. Absolute joke of a business and how they can treat customers like this is concerning. I am now at a loss as a seller without either the shoes or the money for them, which equates to more than I have made on Vinted in all my time selling on there!