AVOID Vinted – NO PROTECTION & TERRIBLE CUSTOMER SERVICE Having previously purchased vintage items from Ebay, I thought that I would give Vinted a try. What a HUGE MISTAKE I made. Purchased 2 shirts from one seller and also paid for Vinted's obligatory “Buyer Protection” The shirts were delivered – but not to my address !!! Checked out the "proof of delivery” online, only to find that my items had been delivered to someone with a WHITE doorway, that was not mine, whilst my doorway is BROWN. Contacted the seller, who did not want to know and became quite aggressive, basically leaving me to try and sort it out for myself. So I contacted Vinted “customer service” who then required me to message them with a long long list of particulars that must already have been easy to find on their system. Additionally, I provided the so called “proof of delivery” photo to the WHITE doorway that was not mine, together with photos of my house and BROWN doorway. The photos could not have been clearer – items delivered to a WHITE door – not my door – my door BROWN. Following my submission of this information, I received a string of messages from Vinted asking me to provide further proof that I did not receive the items. The next thing Vinted “customer service” do is to email me a form that needs PRINTING off and sending back to them, but I have NO WORKING PRINTER. Vinted “helpfully” inform me of the following:- “Please note that members who don't have printers at home usually print the label at their university or office. Otherwise, they visit their local library to print. You can always check out your local office supply store. They often offer printing services too.” However, I am over 70 and in poor physical health – one reason I buy online and have items delivered to me. The latest “customer service” suggestion is that I now do not need to do any of the above things at all – so why ask me in the first place? Instead, now Vinted want me to take an email attachment and run it through not one, but two separate items of third party software, that they have provided links to, so that I can then be in a position to send this form back to them. Regarding the additional software, Vinted expect me to work with, I have never heard of these companies before and would not dream of risking a virus infecting my computer. In conclusion - Vinted's “customer service” primary role is to frustrate you from making any sort of legitimate claim on their “Buyer Protection” that you have purchased from them. Check out other reviews about Vinted – It is all too clear. Life is far too short to deal with these sorts of companies, so as regards Vinted – AVOID AVOID AVOID – You have been warned.