I bought some earrings and there were issues with them, one of the issues I had is that once you remove the plastic behind ( when they are new) the back piece was too loose to keep the earring in the ear. Anyway vinted said it was investigated that the seller provided further evidence ( the same photos as the one on the original post) and that they needed to investigate further. When. asked how they proved that the earrings were perfectly fine through photos- when really video clips would be more ideally but vinted does not allow, no response. Nearly two months later, after a few messages in which they hoped I'd forget the issue, it was still investigated. I escalated with my bank via a dispute and that is when received a message from vinted saying that it was too late for a refund because I either did not open the case on time or did not send it to the seller. I sent the PrintScreen explaining, how is possible if the order is under " suspended" and there is no communication that this issue has been resolved. No replies. The day after they offered me to return, my bank told me not to return as we were going into stage 2. Vinted sent the label for return and decline to comment,hoping this would be the end of the issue but as advised by my bank I would not use the label issued on the same day because the investigation was opened. At the same time the support ignore my questions 5 times on how to escalate the matter with the complaints team by ending messages " I'm sorry you are unhappy with our solution, you have 5 days to post the item back" after the 6th time and they attempting to close the case, no response directly to my question. I am now fighting the case with a resolver and will keep escalating. The answer they provided was: can I have your username and the seller's username, rather than acknowledge their customer service issues, The worst I have ever dealt with. unbelievable.