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Anonymous
Clearly many people have positive experiences selling on Vinted. However their views may change if they ever try getting any sense from "Customer Service". I received several pairs of new shoes to be sold as a charity donation. Choosing to sell them on Vinted - better for this I thought, I tried setting up an account. I was advised that the username proposed had already been used. I then recalled setting up, but never using an account, several years ago. I tried using several possible passwords for the username, and when all failed I requested a password reset. Despite several requests to Vinted this was never provided. I then in desperation set up an account with a different username as I had no options left. That was a big mistake on my part, as I had unknowingly breached Vinted Terms and Conditions in having more than one account, and my account was permanently blocked. According to Vinted my only challenge against the decision was an appeal or action in the Courts! I appealed, fully explaining the facts and innocent error but appeal was rejected, but no reason provided. All attempts since to get an explanation from Vinted as to the facts they used in their decision, or how the punishment was proportional to the offence have just been met by short replies refusing to give any more information. I can only assume replies are either AI generated or Vinted employees are so restricted in their actions that they cannot apply the smallest bit of common sense to correct matters. Enjoy Vinted while your selling is going well, but be aware that they are likely to be a truly appalling company when things go wrong, and you need them to apply common sense. To cap it all they sent me 3 emails containing a link to provide feedback. I cannot provide it because they have permanently blocked the account!!!
3 months ago
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Vinted has a 1.1 average rating from 554 reviews

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