This review comes from a user who is both a customer and a seller. Overall I applaud the concept, however, the whole Vinted business model is just so defective in so many ways. 1.Starting with customer service, i'm not sure up to this date, I have ever spoke with a human in any of my interactions with them. You will usually get the same automated messages, with no personality, and most of the times you have to reach out regarding the same problem several times as the actual problem doesn't get solved. Reporting fraudulent users or content can be hard at times and in some cases they won't take any action despite reporting a counterfeit item for example, as the product passed an initial automatic review. 2. The amount of counterfeit items on this platform baffles me, despite their terms and conditions plus the not to mention the legal requirements. Everyday I see tons of new counterfeit items making their way on the platform and I can't see any efforts from their side to stop this, despite numerous efforts and reports from my side alone. On the other hand, original products, that i personally bought and provided with proof of purchase were taken down and I was unable to sell it on the platform because they believed it was counterfeit, despite all and any proof I provided. All on one, fake items are approved for sale, but original items are being taken down, now that's what I call great business.. 3. App crashes and bugs happen quite often. Also some of their campaigns are rigged and despite reporting these issues, no resolution will be given, no action will be taken. 4. Some of the delivery companies they work with sould be of the marker to begin with, thanks to their horrible customer service, and despite Vinted having all the data/report/complains they don't seem to care, but will rather hold the delivery company side if your parcel gets damaged or lost in transit. Also, the compensation in case of damage/loss is ridiculously low and in most of the cases doesn't cover the full amount but pennies compared with the actual product value, so if you sell something valuable on Vinted, you'd better pray. 5. In some cases the product uploading process can really take 48 hours (which I find absurd) but nevertheless, if a few days later you want to change one detail such as the price on that product you will be met with the same check again, despite the product being accepted once, and having to wait another 48 hours for the product to be back online is just a joke. 6. The reviews part of things can be really unfair at times. To talk facts, if you have a product that is well described with all the issues presented in your add, including pictures with the defects, it would be unfair for the buyer to give you 1 star because the product he received was defective, since all those defects were pointed and presented in the add to begin with. If you start a dispute in such a case, the customer service won't do much to help you, as I stated earlier it's hard for robots to be human. 7. I have recently approached their customers service asking about one of their curent campaigns, as I was eligible but wasn't given the "badge", and after many back and forth messages, I was accused of "fraudulent activity", reason why I wasn't eligible. When asking for proof or meaning of this so called "fraudulent activity" thay responded with "unfortunately this must be our final decision" without providing any proof to their harsh accusations. I have reached out to their legal department immediately as I was very offended by these accusation but didn't hear anything from them yet. This would be the second email send to their legal department and since they didn't bother to reply to my first email I don't expect them to answer my last one. These are my experiences with Vinted so far in about 4/5 months of using it, and despite being a good initiative, it's faulty on so many levels...