First time user of vinted: I (stupidly) presumed as you have to pay "Buyer's Protection" with every item, that should something go wrong, it would be easy to sort. How very wrong I was! I ordered 3 different items. There were issues with 2 of them, one of which arrived dirty and stained, so very much not as described, and yet I have to pay for the postage to return! I can understand paying for return of items I have decided not to keep due to size etc....But this wasn't what I ordered!! So now I will be out of pocket. Tried contacting Vinted for advice and their customer service is absolutely appalling! Took them 4 days to get back to me, and they had totally ignored my question and simply copied and pasted in from their FAQs. Responded and asked for clearer advice only to pretty much get the same. I'm now waiting for a further response. My window for return is now closing so I have to decide whether to fork out for the return to get my money back or simply accept this as one of life's lessons. Will absolutely not be using again and will be advising others to avoid. Stick to eBay!