Horrendous customer service! I am a seller who despatched a pair of trainers 24 hours after them being purchased. I sent them on a tracked service. Around 2 weeks later, customer advised she hadn't received the item. I tracked the parcel, advised they had attempted deliver 3 times and the parcel was now at the local delivery office. She advised she would visit the office to collect. Another week on, customer raises a dispute advising she cannot visit the office as it's 30+ mins drive / 2 hour walk when in fact it was a 7 min drive / 43 min walk. Vinted then refunded the customer even though I could provide evidence of tracking and the conversation between myself and the customer. I advised I cannot be held responsible for the customer not being at the address when delivery is attempted. Checked the tracking a couple of days later, the customer had received the order so customer had clearly planned to dispute the payment, receive a refund and then arrange with the delivery office to have these redelivered. I am now out of pocket whilst the customer has received a refund and the trainers. Have been back and forth with support agents and I'm told they can't help, I'll have to claim compensation from the delivery company. How can I claim compensation when the customer has the parcel? I receive pretty much the same response every time. So basically, Vinted are supporting fraudulent transactions. I've provided tracking, proof of delivery, image of delivery but yet Vinted have still sided with the customer even though it is in black and white that the parcel has been delivered. Absolutely appalled at this service and the way this has been handled. Will be moving all my goods over to eBay as their customer service is spot on. Avoid Vinted at all costs!