Absolute scam!!!! Wonder what intention the developer had while creating Vinted! Awful experience, extremely poor customer service. New to Vinted the process was very tricky to understand with complicated process of 2Day format to say if the item was defective or not, if not stated within that time frame - don’t expect any help from Vinted 🙄! 1st awful experience - bought a bundle of 3 item, thought items were fine but on a closer look there was a tear under one of the sleeves of the dress, told the seller about the situation as this was not noticed in the first look but when worn the big tear was quiet visible and hence immediately informed when this was noticed. But neither the seller Nor the customer service centre was helpful! Vinted just watched and did nothing, placing buyer at blame as any issue should have been sorted within the 2Day time frame! 2nd experience was when an bracelet ordered just snapped on the first attempt, and the quality of the product was awful and the hence the item just broke! But here again the so called customer support team did nothing to sort this even after knowing that the item just snapped and could not be fixed. The seller accepted the return but with buyer putting up the return postage cost! How was the buyer at fault when the item didn’t even last the last try!!! What happens when you find a defective item when you shop???? The store you buy from takes the responsibility and either give you a return or refund! Vinted has the most awful services I have dealt with- even if the buyer is not at fault and the seller refuse to take up the responsibility of the return postal cost, Vinted did nothing to step in help!!!! My two scenario experience with Vinted was awful with poor customer support or care! Other than minting money for their service, no service was provided for the money taken!!!! EBay is by far much better at customer service than what this place has to offer!!! Never coming back!!!! Warning, Please stay away from such scammers!!!