I sold an item...it was packaged perfectly in a box with packing tape. The buyer collected the parcel then claims that the box was empty. Vinted will not let me make a claim with the postage carrier and have taken my money. The seller is apparently posting the empty box back to me. I'm fuming. Zero customer service. I have photos of the items and the box but just get a ridiculous bot script back: "Thanks for your response. Sorry to hear you’re not satisfied with our proposed solution. Please note that we’re obliged to follow our established processes in such situations, and, as mentioned previously, we’re unable to offer any other alternative, a refund, or compensation. Unfortunately, this has to be our final decision. If you have questions or concerns regarding a different matter, please open a new inquiry, and we’ll help you out. Thank you for understanding." What an absolute joke.