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Anonymous
Not only delivery was late, Yodel decided to deliver my package to an alternative store which was too far away. I contacted them to have it redelivered to the correct store which has not happened. I was told to speak to Vinted. They could see that package was elsewhere, I provided email evidence and tracking clearly showed different delivery address. Meanwhile, I had limited access to the internet and was traveling. All of a sudden, Vinted marked my shipment as received and "everything is ok". It is because I have not filled a form that was emailed to me which had 48h time limit. Having checked the form, it was an attachment emailed to me, not user friendly, it would have required printer and scanner. Money was taken out of my account. I have again contacted Vinted to say I haven't got the package, explained I'm travelling with limited access to the internet. Tracking currently clearly shows that package was sent back to sender. They told me to speak to shipper to come to an arrangement. I asked Vinted for money back for the postage paid and buyers protection, total of £3.39. nope, they're having none of it. They don't care I was physically unable to get their form sorted and said they had no proof! All the proof is there, anyone can track it and see I have never collected the shipment. I'm very disappointed in Vinted.
1 month ago
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Vinted has a 1.1 average rating from 554 reviews

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