Absolutely shocking how they treat people. I recently sold a bundle of ornaments which were well packaged but likely due to being thrown around by the delivery company a couple were damaged. I wasn’t given any option to have them sent back nor to offer a partial refund, or even to instigate a claim with the delivery company! Instead the buyer received a full refund and I get nothing. So essentially the buyer has received free items which I initially worked hard to pay for. No explanation or anything. It’s definitely put me off selling anything else with them.