No protection from vinted! I have been a vinted buyer for years and had no problems until something went wrong. I bought an item from a seller through vinted and the item didn't arrive, I contacted vinted straight away as this is the reason why they charge buyers protection insurance. Anyway they sent me a message to say I needed to send a form back to them within 48hrs, at no point did they specify how it needed to be sent back. Anyway I found the email with the form attached, I printed the form off, filled it in and sent it by 1st class recorded delivery to ensure that it would get to where it needed to go. I got a .message my app from them shortly after reminding me to SEND it, I replied to them letting them know I had posted it and it would be with them....the next response I got was an email saying I hadn't sent the form and that the case was now closed and that they could no longer deal with it. I have sent them many emails and they offer no help, they take no responsibility and now I am £100 down with nothing to show for it, I have paid more than that in buyers protection insurance over the years, vinted fo not protect you, they are not specific in what the ask, they are just charging people for a service they don't actually do.....I would advise buyers to pay caution to this company in case they find them selves in a situation like mine, you would find vinted most un helpful and actually quite sarcastic and rude!