As others have said, it’s just not quite right. About 1 in 4 orders won’t ship and become cancelled and the seller doesn’t get negative feedback if it’s cancelled, so you can’t see who the bad sellers are. The shipping even when the item is sent, takes absolutely ages. Usually at least a week to receive anything, as a seller you don’t get paid for ten days. Some items can take over 2 weeks for delivery. If you have an issue then you only have two days to report it, from it being delivered. So if you’re away fort the weekend and someone sends you an empty box, then it will be shown as delivered and you can’t challenge it. But the worst thing is when things go wrong. The customer service team would be better off employing monkeys, as they are completely useless. I had bought a top that had clearly shrunk, anlthoygh this wasn’t stated, and I reported it straight away, but Vinted refused the return as the size stated XL on the label, and that was what was shipped! Despite sending photos and measurements showing it had clearly shrunk. They are completely useless!! Also, as a buyer you pay an additional couple of pounds per purchase for buyer protection, which doesn’t mean anything and is just a scam to get more money. I’m deleting my account and going back to ebay. It’s much better on the whole. Vinted could be decent but they need to change a lot of things.
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