Terrible customer service Terrible customer service. I have really enjoyed using the app and found some great bargains but the support for when things go wrong is awful and there are a few professional scammers on there which ruines it for everyone. Example one a seller sent me the completely wrong item ( accidents happen, so I contacted her she said she would refund if I returned item, seems reasonable until I had to pay for the return due to her mistake) customer service basically said tough and I had to pay postage to get a refund. Recently I started selling a few bits just for fun. I had a book that isn't printed anymore it was in good used condition I pictured flaws and stated it had been used, a buyer made me a offer, before I got to decline offer she had bought for asking price which tells you she was keen . I packaged book in plastic and brown paper wrap and sent off via locker. Two days later she contacts me she isn't happy with how evri handled parcel she sends me picture of book which is now bent a bit like a rolled up newspaper. I apologize ask her to return and say I will refund, she declines apparently wants to claim against evri ( what rubbish) she wanted the book for free. I stay polite and give her the benefit of the doubt. I contact vinted explaining what's happening and say I'd like book back and IL refund her but they have to go through their processes apparently, which decide I'm to blame for not packaging book well enough refund her and she is under no obligation to return, so I message her politely and request we sort out a return and offer to pay for postage seems reasonable , She Blocks me with no message . Book was so terrible she had to keep it. Vinted do not keep track on how many complaints a person makes and we're totally unhelpful. I could understand if I'd been rude or accused her of anything over messages. I was quick to reply and offer refund and was left short by a scammer who deleted pics of parcel with her address before the decision because she wanted the book cheap, then wanted it free, joke is I obviously have her address from label, she can have it the little scruff . I've recived many books packaged as I sent mine, Il take responsibility for not packing as they suggest, unknowingly but it doesn't explain why I was left short. Terrible experience and I won't use site again unless they make fairer rules.