This company is lacking logic!
My order was delivered to a COLLECTION POINT, but was delayed for a week, so I didn't collect it. Now, it has been returned to the seller, but I am still unable to get a refund. Their reasons is that I missed compete a part of their form (BUT DIDN'T ANSWER WHAT PART), I didn't provide proof that I don’t have the item (DESPITE TRACKING INFO PROVIDED). Additionally, they claim I contacted them too late, even though I REACHED OUT while it was still at the COLLECTION POINT! I ended up without money and the item!
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