Like so many of your other customers I have been a customer for many years and have always enjoyed your vape liquid often travelling miles to get some or replacement hardware. I have been through the times when the batteries were poor and everything was a bit clunky...then you changed your liquids and they are disgusting!! I have since found that the hardware can be found pretty much anywhere and that liquids bought locally are of acceptable quality. I don’t think I will ever return now to VIP and sadly if you ever do sort out the issue with the liquids it will be too late to save your business