I have requested a transfer from my virgin money ISA to another external financial institution. This has never materialised, my money has gone missing 40k When I phone Virgin It takes 30 to 45 minutes to get though to make contact with Virgin. If I do get through I get the following. 1. Chegue posted to wrong address. 2. Another cheque has been posted. 3. New system is causing backlog. 4. They are looking onto it. 5. Escalated to admin team. This has been 5 months now and no resolution I cannot get my money back and im loosing the energy to keep persuing it. The stress is causing me health issues and family problems that I have expressed with Virgin money, they obviously dont care, I have requested an action plan from Virgin on how they will resolve the stuation but i get no positive response. They promise to call you, and they do, but you cannot answer their return calls as the they are barred numbers, and go straight to your voice message (they will record this as an attempt to contact you)Their call centre will tell you that they have escalated the problem but nothing ever happens, they cannot put you through to the department that they have escalated it to? They cannot be contacted by e mail to record any correspondence. The complaints procedure will take up to 8 weeks for any action (complaint will be acknowledged and they will advise that they will contact you within 4 weeks). Is there any professional that can advise me how to go down a legal route to recover my hard earned money. Why am I begging a large financial institution to get back what is rightfully mine.