Virgin Money have failed to pay out cashing in a Stocks and Shares ISA 23/4/18: Instructed VM to sell ISA 24/4/18: VM decided they need proof of identity (but omit to tell us) two weeks later phone call to VM asking when cheque will arrive. VM admit mistake, send £50 compensation but will not release money. VM reject one of two proof of address docs VM then reject a copy of a bank statement certified by the bank. In the meantime VM are happily writing to us at the new address and paying dividends into our bank account whilst claiming they can not identify us.