Ordered the Ultimate Christmas Wine offer back in November. Promised by both customer services and my wine advisor Jay that I will receive on the 21/12/20 Still no wine been fobbed off by customer services on 4 occasions, lost connection on one occasion advisor didn’t bother calling back. One advisor actually said unfortunately Virgin Wines are reactive rather than proactive an unbelievable statement to make in this day and age and a shocking admission. I am now £200.00 out of pocket and need to visit a packed supermarket to make sure we have a glass of wine or two with our Christmas lunch. Thanks Virgin and Jay please don’t call me in the new year recommending wines you may not like my response.