I've been a winebank customer. Today 11/10/22 something seriously wrong with Virgin Wines. I will be leaving this company and move to another wine supplier. My last order 30th September has still not arrived despite emails from Virgin wine saying it is with the Courire company DPD who have not received the order. Called virgin wines , waited in queue, call answered, no one there, then they ask me to review the call. Emailed no response Chat function wait in queue again chat not answered. So you will know they took my money for the wine on the 30/9. But are not supplying it and bo comments from them. Feels like the service is in disarray. I will not order another item from this company