I've used VisaHQ for years and have always had a great experience. Now, after a two year break from international travel, I came back to VisaHQ. And my experience was better than I can even remember. Geelen answered my call immediately (which is something that basically never happens). A day later I realized I had done something wrong in my photo download. It looked like I would have to start all over again, but she volunteered to enter everything for me, if I just forwarded it to her. I was so relieved that I called my co-worker and told him to use VisaHQ. He called me a couple days later and said how amazed he was that his call was answered immediately and he had his own problem, but the lady who was dealing with him also took over and put his application together. Now, he's sold forever on VisaHQ.